01Technical Support
We strive to provide a high level of support for our clients, and are available via phone, text and email to meet your needs. We also maintain an independent tech support blog at http://grassfrog.blogspot.com for updates regarding server status, planned downtime, new releases and outages. Click here for email setup and troubleshooting information.
Need an XML site map for Google, or need to verify your site with them? We can help! Order a tech support session to handle any back-end coding, html code cleanup, e-mail troubleshooting, domain transfers, or Google verification work. If you would like to request a domain ownership transfer, please click here for our authorization form.
We are interested in your feedback! Please click here to fill out our Client Satisfaction survey.
02Free Technical Support
E-mail us, 24/7
Since many issues can be resolved easily by e-mail, we recommend that our clients email us first to see if we can't help you quickly and easily for free. Our average response time is within 4-8 hours, often sooner. Click here to email us.
For telephone technical support, programming support, or custom programming, please use the order form to your right to order the time you need. Most customer issues can be resolved in a single tech support session, so unless you are instructed otherwise, just order one.
Quick question, or need us to troubleshoot something on your website? Send us an email first - we'll let you know if resolving your issue will incur any billable charges.
03Billable Support
Mastercard, Visa or Discover:
Tech support runs $35 per session and may be requested directly via phone, text or email. We accept Mastercard, Visa, Discover and eCheck for payment, which we invoice upon completion of the session.
