Our clients agree to the following TOS when they place a website or service order.

By ordering a web site or programming services from Grassfrog Technologies LLC ("Grassfrog"), you as our client ("Client") agree to the following terms and conditions of service.

1. Grassfrog offers web sites and marketing services on a month-to-month, quarterly or annual basis with no long term commitment or obligation. Grassfrog also develops custom software/database solutions using web-based technologies. This TOS covers both hosting/marketing services and custom programming.
2. Custom programming solutions are built as works-for-hire with an unlimited lifetime license for the client to use the software which is hosted on our web servers for the lifetime of the project or business for which they were built. Custom programming solutions may not be ported to another server, dissected, repurposed or reengineered without prior written approval of Grassfrog.
3. To cancel Client's monthly or annual hosting or marketing plan at any time, simply contact us. When Grassfrog receives notification that Client intends to cancel Client's hosting, we will terminate Client's billing and set Client's website or ongoing marketing project to expire at the end of its current term. Please note that Grassfrog do not pro-rate unused time on our hosting plans, except in the case of annual hosting renewals when Client contacts us within 15 days of their annual renewal (in which case hosting would be prorated at the rate of $1.75 per day from the date of cancellation and a $35 administration fee will be assessed to cover banking fees).
4. If a website is cancelled before it is created, an $25 administrative fee is assessed for cancellation. If a website is cancelled after it is created, Client is not eligible for any refund of setup fees.
5. If at any time Client's hosting payment does not go through, we will notify Client once via e-mail with 48 hours allowed to respond and remedy with payment. During this period, Client's domain will be deactivated. If payment is not rendered in a timely manner, Client's account may be terminated.
6. If Client's hosting subscription through PayPal is terminated for any reason, Client will need to resubscribe through PayPal or contact Grassfrog to set up direct billing. In either case, Client will be subject to our current hosting rates, and an administrative fee of $25 will be assessed on Client's account.
7. Since PayPal notifies their users when their billing information is out of date, it is the responsibility of our PayPal users to keep their billing and contact information current on their PayPal accounts. Failure to resubscribe for website hosting may result in termination of services, and direct billing for any time used past the paid PayPal subscription dates.
8. If Client's credit card payment fails multiple times on a auto-billed hosting plan, we will contact Client via e-mail to resolve the payment issue. Since our merchant bank charges us for payment failures, we pass these along to Client, either as a single administrative fee ($25) or a fee per occurrence (not to exceed $5 per failure), whichever is greater. After 4 failures, Client's billing account and services may be suspended until the billing issue is resolved.
9. It is your responsibility as our client to keep your contact information up to date. If at any time we are unable to reach you regarding your website, we reserve the right to suspend or terminate your services without notice or refund.
10. Unless we have registered a domain name on your behalf, is your responsibility to keep your domain contact information current with your registrar and to renew your domain name promptly (or set it to automatically renew each year). If your site goes down because you let your domain name expire, contact your registrar to get it renewed (or re-register it through LikeName.com if it has already been released to public sale). Once you have renewed your domain, your site should automatically come back up, but if not, contact us for instructions.
11. Remaining balances on deactivated accounts may be charged to client's existing billing, and may be subject to collections if over 30 days past due, making them subject to both late fees and collection costs. Furthermore, sites that are under suspension or termination for past due fees may have a collections notice posted directly on the website's home page until the account is brought current.
12. URLs for terminated or cancelled accounts are set to 404 or to forward to our main site address. If Client does not want their URL to forward, it is Client's responsibility to move their DNS servers to another host provider, or to remove their DNS settings from their registrar account.
13. Domain specific e-mail accounts are provided with every account. The number of e-mail addresses provided depends upon the hosting plan. Website contact forms are set to go to your assigned domain-specific e-mail account (generally [email protected]) but may be cc'd to any other address.
14. E-mail account holders are subject to standard anti-spam protocol. We take spam complaints very seriously and reserve the right to terminate Client's e-mail account at any time for spam violations. If Client's e-mail account is terminated, Client may apply for it to be reinstated or for a new e-mail to be created by contacting us.
15. Clients are prohibited from posting illegal or objectionable content on their web site, including but not limited to racist or hate-based content, pornography, stolen material, or libel.